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Customer Technical Support Analysts provide first and second level problem determination and resolution for office and warehouse computer and network problems.
How to Apply
Customer Technical Support Analysts support ongoing hardware, software, and infrastructure requirements by processing requests for new hardware, equipment relocation, and service repair. They assist Publix support associates by telephone with requests for help with computer and network problems. Furthermore, these Analysts monitor system alerts for hardware, application, communications, and/or processing failures. The Analysts also maintain a good understanding of PCs and network systems.
The Customer Technical Support Analysts work on many different initiatives and serve on various teams. Here are a few examples of the types of projects our Analysts work on: