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Publix Culture

Treating a customer like royalty is often about friendly, knowledgeable associates providing a convenient and clean shopping environment. Mr. George firmly believed providing friendly customer service and royal treatment was the key to connecting with customers and building lasting relationships.

Mr. George once said, “The aim is to learn all you can about the business to do the best you can for the customer.” And he strived to do just that by making shopping feel like more of a pleasure, eventually adding innovations like air conditioning, electric eye doors and fluorescent lighting in a time when these items were considered luxuries not found in other grocery stores.

At Publix, we understand that treating our customers like royalty and providing premier service extends far beyond the grocery aisles; it also means providing customers with a great experience in any interaction with our company.

Mr. George’s beliefs continue to influence the way we do business today. Our associates, who embrace these philosophies, are what separate Publix from other major retailers.

Without his vision, Publix would not be here today. Each year, we celebrate Mr. George’s birthday on Sept. 29. Known as Mr. George Day, we honor the man whose passion for putting people first led to Publix’s start on Sept. 6, 1930.